Transparency & Care
Our policies are designed to ensure a safe, respectful, and exceptional experience for every client within the Vanity House Collective.
All appointments within the Vanity House Collective are booked directly with each independent practitioner. Each brand operates its own booking system — please visit the relevant brand page to secure your appointment.
We recommend booking in advance to secure your preferred time. Walk-in availability varies by practitioner and cannot be guaranteed.
48-hour notice is required for all cancellations or reschedules. Cancellations made with less than 48 hours' notice may incur a cancellation fee of up to 50% of the scheduled service value.
Same-day cancellations and no-shows will be charged the full service fee. Repeated late cancellations may result in a booking deposit being required for future appointments.
We understand that emergencies arise — please contact your practitioner directly as soon as possible if your circumstances change.
Please aim to arrive on time for your appointment. Arriving more than 10 minutes late may result in a reduced treatment time or the need to reschedule, as a courtesy to subsequent clients. The full service fee will still apply.
Some services within the collective require a booking deposit to secure the appointment. This deposit will be applied to the cost of your treatment. Deposits are non-refundable in the event of a late cancellation or no-show.
The health and safety of our clients and practitioners is our highest priority. Please inform your practitioner of any relevant medical conditions, medications, allergies, or recent procedures prior to your appointment.
We reserve the right to decline treatment if it is deemed unsuitable or unsafe. Certain treatments have specific contraindications — these will be discussed during your consultation.
To maintain a calm, focused environment for all clients, we ask that children not be brought to appointments unless they are receiving a treatment themselves. We appreciate your understanding.
We are committed to exceptional results and experiences. If you have any concerns following your treatment, please contact your practitioner directly within 48 hours of your appointment. We are committed to working with you to ensure your satisfaction.
Before and after photography may be taken for treatment records and, with your explicit consent, for use in marketing materials. You will always be asked before any images are used publicly. You may withdraw consent at any time.