Vanity House Cancellation and Booking Policy

At Vanity House, we value both our therapists’ time and our clients’ satisfaction. To ensure the best experience for everyone, we have established the following cancellation and booking policies:

24-Hour Cancellation Policy:
– We require at least 24-hours notice if you need to cancel or reschedule your appointment. Cancellations can be made by phone or email (no DMs, please).
– To secure any booking a paid non refundable deposit will be required. This is a strictly NO REFUND policy. 
– Failure to attend a booked appointment without notification (no-show) will result in the full balance of your appointment being charged to the card on file.
– If cancellation notice is given less than 24 hours before the appointment, a further 15% cancellation fee of the total amount owing may be charged to your card on file.
– If a cancellation is made more than 24 hours in advance, or if you need to reschedule, any deposits paid can be transferred as a credit on file to be used for a future booking.
– Clients are allowed to reschedule their appointment up to 2 times. On the third reschedule a deposit of 50% will be required upfront prior to the new booking being confirmed.

Late Arrivals:
– If you arrive late, the technician will work with you until your allocated time has finished. We strive to stay on schedule to be fair to all our clients.

Gift Vouchers:
– If a booking made with a gift voucher is cancelled with less than 24 hours notice, Vanity House reserves the right to cancel the prepaid voucher or gift certificate. Similarly, if an appointment is missed without notice, the voucher will become null and void.

Booking Consultations & Forms:

-All forms and consultations are required to be completed prior to your arrival to ensure you get the most of your time booked with our artists and therapists. 

-Where a CC Authorisation form has not been completed prior to your arrival, you will be asked to do so prior to your treatment commencing.

Lash Appointments:
– For lash bookings, any appointment scheduled over 3 weeks from the last appointment will be considered a new full set. Please do not book a lash infill if your last visit was over 3 weeks prior, as we will not be able to accommodate an infill in the time allocated.

Non-Refundable Fees & Deposits:
– Please book carefully, as all fees and deposits are non-refundable. 

We appreciate your understanding and cooperation with our policies. If you have any questions or need further assistance, please don’t hesitate to contact us.

Thank you for choosing Vanity House!