Vanity House

CANCELLATION POLICY

Vanity House has a 24-hour cancellation policy. As a courtesy to our therapists and clients, we require at least 24-hours notice if you need to cancel or reschedule your appointment. This can be done by phone or email (no DMs please).

Credit card details are required to secure any booking via paid deposit. Failure to attend a booked appointment without notification (no show), will result in the remaining balance of your appointment to be charged to the cared on file. Where cancellation notice of the appointment without the required notice occurs, this will result in the loss of your booking deposit, and a further 50% cancellation fee of the amount owing may be charged to your card on file.

However, if a cancellation is made outside the 24 hours prior or you need to reschedule, we are able to transfer your deposit to a credit on file, to be used for a future booking.

Vanity House has a 3 appointment reschedule limit in order to retain your non refundable deposit and transfer your booking to a later date. 

If you arrive late to your appointment the technician will work until your allocated time has finished. We run a very fair service, but we do have to stay as close to schedule as possible to be fair to all of our clients that have booked also.

If booking has been made with a gift voucher, please be advised that Vanity House reserves the right to cancel any prepaid voucher or gift certificate if an appointment is cancelled with less that 24 hours notice. Similarly, if an appointment is made and no one comes for the appointment the voucher will also be null and void.

Please book carefully as all deposits are non refundable.

*Please also note any lash booking that is over 3 weeks from last appointment will be considered a new full set. Please do not book a lash infill if your last visit was over 3 weeks as we will not be able to infill your lashes in the time allocated.

CLIENT CARE POLICY

At Vanity House, we are committed to ensuring the utmost satisfaction of our valued clients. We understand that occasionally issues may arise following a treatment or lash service. Therefore, we offer the following policy to address any concerns promptly and effectively: 

**Complimentary Touch-Up Policy:**If a client experiences any issues with their treatment or lashes within 24 hours following their appointment, we encourage them to contact us immediately. We are dedicated to providing exceptional service and will gladly schedule a complimentary touch-up appointment to address any concerns.

**Procedure for Contacting Us:**Clients can reach out to us via phone or email within the 24-hour window to report any issues or request a touch-up appointment. Our team will respond promptly to assist with scheduling and addressing their concerns.

**Terms and Conditions:**- The complimentary touch-up appointment must be scheduled within 24 hours of the initial appointment.- This policy applies to issues directly related to the treatment or lash service provided by Vanity House.- Any additional services or enhancements requested during the touch-up appointment may be subject to additional charges.

At Vanity House, our priority is client satisfaction, and we are dedicated to ensuring that every client leaves feeling confident and delighted with their experience. We appreciate your trust in us and look forward to serving you with excellence. If you have any questions or require further assistance, please don’t hesitate to contact us.

With love, Vanity House

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